Refund Policy and Rights Guarantee for SBBAQ Application

Introduction:

This policy aims to establish a clear and fair framework for refund processes and guarantee the rights of all parties involved in the Quick Fix application, namely Service Seekers (Customers), Professionals (Service Providers), and the Application Owner. Given the variety of payment methods available, including direct cash payments, transfers to SBBAQ, and installment payments via external platforms (such as Tabby and Tamara), this policy addresses these differences to ensure transparency and fairness.

1. Cash Payment:

• Payment Nature: The service value is agreed upon between the Service Seeker and the Professional, and payment is made in cash directly between them upon completion of the service or as mutually agreed.
• Refund: As the payment is made directly and outside the application's scope, the responsibility for refunds primarily lies with the Professional and the Service Seeker. However, SBBAQ is committed to providing clear communication channels to resolve any disputes arising between the parties.
• Application Intervention in Disputes (Cash Payment): (As described previously)

2. Financial Transfers to SBBAQ:

• Payment Nature: The Service Seeker chooses this payment method through the application, and the agreed amount is transferred to SBBAQ's account. SBBAQ transfers the payment to the Professional after the service is completed and the Service Seeker confirms satisfaction or according to the agreed-upon service terms.
• Refund: Refunds in this case are subject to SBBAQ's refund policy.
• SBBAQ's Refund Policy (for Financial Transfers): (As described previously for installment payments, but directly handled by SBBAQ).

3. Installment Payments via External Platforms (e.g., Tabby and Tamara):

• Payment Nature: The Service Seeker chooses to pay via one of the installment platforms available in the application. The financial relationship is directly between the Service Seeker and the installment platform according to that platform's terms and conditions. The installment platform transfers the agreed amount to the Professional after the service is completed or according to the platform's terms.
• Refund: Refunds in this case are primarily subject to the terms and conditions of the chosen installment platform. However, SBBAQ is committed to cooperating to facilitate the refund process if it is deemed necessary.
• Application Intervention in Refunds (External Installment Payments): (As described previously)